1. Overview
At Allora Store, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which you may request a return or refund. By purchasing from our store, you agree to the terms outlined below.

2. Return Eligibility
You may request a return within 14 days of receiving your order, in accordance with UK consumer law. To be eligible:

• The item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase (order number or confirmation email) is required.

• Certain products cannot be returned, including:

  • Personalized or custom-made items.

  • Perishable goods.

  • Items marked as “Final Sale.”

3. How to Request a Return
To initiate a return, contact us at allorasstore@gmail.com with your order number and details. We will provide instructions for the return process, including the return address. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Original shipping costs are non-refundable unless the return is due to an error on our part.

5. Damaged or Faulty Items
If you receive an item that is damaged or faulty, please contact us within 48 hours of delivery with photos as evidence. We will arrange a replacement or a refund at no extra cost to you.

6. Order Cancellations
Orders can only be cancelled before they are processed and shipped. Once the order has been dispatched, it will be subject to the return process outlined above.

7. International and Extended Shipping Times
As we work with global suppliers, some orders may take longer to arrive. We ask for your understanding regarding these extended delivery times. Returns due solely to longer-than-expected delivery times are not eligible for free returns.

8. Contact Us
For any questions regarding returns or refunds, please contact:
📧 Email: allorasstore@gmail.com