1. Introduction
Welcome to Allora Store. By using our website and placing an order, you agree to comply with our policies, terms, and conditions. We recommend that you read them carefully before making any purchase.
2. Products and Availability
All products displayed on our website are subject to availability. We make every effort to ensure product descriptions and prices are accurate; however, we reserve the right to correct any errors without prior notice.
3. Orders and Payment
Orders are confirmed only after full payment has been received. We accept secure online payments through our approved payment providers. We reserve the right to cancel any order if fraud or unauthorized activity is suspected.
4. Shipping and Delivery
We aim to process and ship orders as quickly as possible. Delivery times may vary depending on the destination and external factors beyond our control. Customers are responsible for providing accurate shipping information. Delays due to customs procedures or postal services are not our responsibility.
5. Returns and Refunds
If you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with UK consumer law. Items must be returned unused, in their original packaging, and within 14 days of receipt. Certain items, such as personalized products or perishable goods, are not eligible for return unless faulty.
Refunds will be processed once we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
6. Faulty or Damaged Items
If an item arrives faulty or damaged, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund according to the situation.
7. Privacy and Data Protection
We respect your privacy and comply with the UK Data Protection Act and GDPR. Your personal data will only be used for order processing, customer service, and legal purposes. We will not share your information with third parties without your consent, except where required by law.
8. Limitation of Liability
To the maximum extent permitted by law, Allora Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the product purchased.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England